Our wedding package includes a wedding coordinator at the InterContinental. Apparently it's company policy. I had initially requested that this be removed, but once it was explained to me what the person does, I realised she would be more of a Day Of Coordinator. Great I thought, at least there will be someone there on the day, whose job it is to worry about all the details, leaving myself and the bridal party with one less thing to worry about.
We had met with the DOC, as I am referring to them, at Christmas when we came back to Cyprus. She was friendly, and seemed knowledgeable enough about weddings here and what not, but something just didn't gel. I'm not sure what it was exactly, but I'm thinking it was more of a personality/chemistry thing. She seemed too forward for my liking, for a first meeting anyway. Well She emailed us a few months ago, maybe back in March, letting us know that she would no longer be working at the InterContinental. Her email was odd. She wrote to us on a Friday, telling her clients that that was her last day and she would only be available until 4.30pm that day! Luckily because of the time difference, we were still up in Vancouver and saw the email when it was sent, and were able to have all our documents emailed to us. Had we not been up or checked our email, we would have completely missed it, and her! Anyway, we were told that once a replacement was hired we would be contacted.
And we were. As soon as the new lady, who I will just call M, came on board, she emailed us to let us know. We informed her of when we would be arriving back in Cyprus, and informed her that we would seek a meeting with her once we were settled.
Well I have been trying to get a meeting in for the last two weeks. I realize things happen at a much slower pace in Cyprus, and I'm ok with that. What I'm not ok with is when people aren't upfront about things. Last week I asked her to meet on Friday afternoon, when Mr. Milk would be able to make it too. She told me that she had a wedding that night and would try to arrange for someone else to meet with us. I replied and said I would rather wait and meet with her. I think its pointless to meet with someone who won't actually be there that day. I hear nothing back from her. In the meantime, the Food and Beverage Manager at the hotel contacted Mr. Milk so we could go for a food tasting (which I had requested) and they sorted out the details of that. So I email M again yesterday, and get an auto-response that she is out of the office till the end of the month. Now can you please tell me why she failed to mention this in the original email exchange. At least I would have known and not had any expectations that a meeting was being sorted out. It's not even a huge deal. But at least let me know so I can go about with planning other things.
The reason this bothers me so much is because there seem to be many instances when the DOC is out of the office for a week or two at a time. It happened with the old one and has already happened once before with the new one. Maybe when it isn't wedding season there isn't much for them to do so they are given/take time off. But since they are forcing me to pay for this service I guess I expect it to be available more often than not. Anyway, I think I may turn a little bridezilla on them if the occasion calls for it once we do finally meet. I have heard things here and there about weddings at the hotel (the plus of Cyprus being such a small place) and want to make sure that they are avoided at ours.
So I await for a meeting with out forced DOC. Hopefully this coming weekend we will go for the food tasting and I will have plenty to report on that.
What have your experiences with coordinators been like?